Contact Us
Ready to start your sustainable pallet journey? Whether you need a quote on 50 pallets or 50,000, have a question about recycling, or want to explore a long-term partnership, our team is here to help. We pride ourselves on fast, knowledgeable responses and transparent communication.
Reach us by email, visit our Portland headquarters, or fill out the form below. We respond to every inquiry within one business day, and sales requests within 4 hours.
Visit Us
27 Artley Rd
Savannah, GA 31408
Email Us
We respond within 24 hours
Business Hours
Mon - Fri: 7AM - 5PM
Sat: 8AM - 12PM
Sun: Closed
Multiple Ways to Reach Us
We have made it easy to get in touch, no matter what your question or request is. Pick the option that works best for you.
Request a Quote
Tell us about your pallet needs and we will get back to you with a customized quote. All fields marked with an asterisk are required.
Department Contacts
Know exactly what you need? Reach out to the right team directly for the fastest response.
Sales & Quotes
Request quotes, discuss pricing, place new orders, or set up a recurring pallet program. Our sales team handles everything from single-pallet inquiries to enterprise contracts spanning thousands of units per month.
Response time: Within 4 business hours
Operations & Logistics
Coordinate deliveries, schedule pickups, track shipments, or discuss fleet and routing needs. Our logistics coordinators manage scheduling across all five states and can arrange expedited or after-hours service.
Response time: Within 4 business hours
Recycling Services
Schedule pallet pickups for recycling, request recycling certificates, or learn about our zero-waste process. We handle everything from small-batch pickups to ongoing recycling programs for high-volume generators.
Response time: Within 1 business day
Sustainability & Reporting
Request environmental impact reports, carbon offset documentation, or sustainability partnership information. Our sustainability team can help format data for GRI, SASB, CDP, or your internal ESG framework.
Response time: Within 1 business day
Custom Solutions & Engineering
Discuss custom pallet designs, specialty dimensions, load-bearing requirements, or rapid prototyping. Our engineer will schedule a design consultation within 48 hours of your initial inquiry.
Response time: Within 1 business day
Accounts & Billing
Invoices, payment terms, account setup, credit applications, ACH enrollment, or billing questions. Our finance team handles all accounts receivable and can walk you through payment options.
Response time: Within 1 business day
Human Resources & Careers
Job inquiries, resume submissions, internship applications, and benefits questions. We accept general applications year-round and reach out when a matching position opens.
Response time: Within 3 business days
Quality Assurance
Report quality concerns, request inspection documentation, inquire about grading standards, or discuss ISPM 15 compliance requirements for export shipments.
Response time: Within 1 business day
Vendor & Supplier Relations
Sell your used pallets to us, apply to become a pallet supplier, or discuss ongoing vendor partnerships. We offer competitive buyback pricing and convenient pickup scheduling.
Response time: Within 2 business days
Regional Service Points
In addition to our Portland headquarters, we maintain regional offices and service points across the Western United States to serve you closer to home.
Seattle, WA
4820 Harbor Avenue SW, Seattle, WA 98116
seattle@pallets-eco.comMon - Fri: 7AM - 5PM · Manager: Tom Gallagher
Sacramento, CA
2910 Northgate Blvd, Sacramento, CA 95833
sacramento@pallets-eco.comMon - Fri: 7AM - 5PM · Manager: Diana Reyes
Denver, CO
7155 East 46th Ave, Denver, CO 80216
denver@pallets-eco.comMon - Fri: 7AM - 5PM · Manager: Kevin Marsh
Boise, ID
1580 Orchard Street, Boise, ID 83705
boise@pallets-eco.comMon - Fri: 7:30AM - 4:30PM · Manager: Amy Larsen
Austin, TX
3401 Warehouse Row, Austin, TX 78744
austin@pallets-eco.comMon - Fri: 7AM - 5PM · Manager: Jorge Mendez
Portland Headquarters
Our main facility is conveniently located in Portland's industrial district, with easy access to I-5, I-84, and major freight routes.
Portland, Oregon
27 Artley Rd
Savannah, GA 31408
Detailed Driving Directions
1From I-5 Northbound
Take exit 299B toward City Center. Merge onto SW Naito Parkway heading north. Continue for 0.8 miles, then turn right onto SW Industrial Way at the traffic light. Continue for 0.5 miles past the rail crossing and turn left onto Industrial Drive. Our facility is on the right at number 1247. Look for the large green Pallets Eco sign on the building. Total time from I-5: approximately 5 minutes.
2From I-5 Southbound
Take exit 300A toward Lower Downtown. Follow signs for SW Macadam Avenue and stay in the right lane. Turn left onto SW Industrial Way at the second traffic light after the exit ramp. Continue for 0.3 miles and turn right onto Industrial Drive. Our facility is on the left at number 1247. Total time from I-5: approximately 4 minutes.
3From I-84 Westbound
Merge onto I-5 South at the interchange. Take exit 300A toward Lower Downtown and follow the I-5 Southbound directions above. Allow approximately 15 minutes from the I-84/I-5 interchange during peak hours and 8 minutes during off-peak. The interchange can be congested between 7:30 AM and 9:00 AM on weekdays.
4From Portland International Airport (PDX)
Exit the airport following signs for I-205 South. Merge onto I-84 West toward Portland City Center. Continue on I-84 West for approximately 8 miles, then merge onto I-5 South. Take exit 300A toward Lower Downtown and follow the I-5 Southbound directions above. Total drive time from PDX is approximately 25 to 35 minutes depending on traffic conditions.
5Public Transit (TriMet)
Take TriMet Bus Line 35 (Macadam/Greeley) from downtown Portland toward the South Waterfront district. Exit at the SW Industrial Way stop and walk east on Industrial Way for approximately 4 minutes to Industrial Drive. Turn right and our facility is at number 1247. Alternatively, take the Portland Streetcar to the SW Moody/Meade stop and walk 12 minutes south through the industrial district. TriMet trip planner at trimet.org can provide real-time schedules and route options.
Parking & Facility Access
Visitor Parking
We have 20 dedicated visitor parking spots in the paved lot directly in front of our main office entrance. Spots are clearly marked with green Pallets Eco signage. Parking is free for all visitors, clients, and tour guests. Handicap-accessible spots are located closest to the front entrance. During peak hours, overflow parking is available in the unpaved lot to the west of the building, with a short gravel path to the front door.
Truck Staging Area
Our truck staging area features 10 bays for tractor-trailers and large commercial vehicles, located on the east side of the building. Drivers should enter from Industrial Drive and follow signs to the staging area. Check-in is handled at the driver window adjacent to Bay 1. Average wait time for scheduled pickups and deliveries is under 15 minutes. We recommend arriving within your scheduled 2-hour delivery window for the fastest service.
Loading Dock Access
Our loading dock operates Monday through Friday from 7:00 AM to 4:30 PM and Saturday from 8:00 AM to 11:30 AM. The dock has four bays equipped with hydraulic levelers and can accommodate standard 53-foot trailers. For oversized loads or flatbed deliveries, use the east-side staging area. All dock visitors must check in with operations staff and wear a high-visibility vest while in the loading area. Vests are provided at the dock entrance.
When You Arrive
Here is what you will see when you visit our Portland headquarters for the first time.
As you turn onto Industrial Drive from SW Industrial Way, our facility is unmistakable. A large green and cream sign reading "Pallets Eco — Sustainable Pallet Solutions Since 2008" marks the entrance to our property. The main office building is a modern single-story structure with a sage-green metal roof and large windows, set back from the road behind the visitor parking lot.
Walking through the front entrance, you will be greeted by our reception team in a bright, open lobby. The reception area features a living wall of native Oregon ferns and mosses, comfortable seating, and a display case showcasing our awards, certifications, and a timeline mural of company milestones. Complimentary coffee, tea, and water are available for all visitors.
Beyond the lobby, floor-to-ceiling windows look out onto the operations floor, giving visitors a view of the pallet inspection, grading, and repair process in action. To the right of the lobby, a hallway leads to meeting rooms, the finance and sales offices, and the stairway to the second-floor training center and custom design studio.
Outside, the pallet yard extends behind the main building, organized into clearly labeled sections: incoming inventory, Grade A stock, Grade B stock, Grade C and economy pallets, recycling staging, mulch and biomass output, and the heat treatment kiln area. The yard is paved in the high-traffic zones and maintained to industrial cleanliness standards. Forklift traffic is common, so all yard visitors are provided with high-visibility vests and escorted by a staff member at all times.
Appointment Scheduling
We welcome scheduled visits for facility tours, sales consultations, design meetings, and vendor evaluations. Here is how to book your appointment.
Facility Tours
Free 45-60 minute guided tours of our Portland HQ are available Monday through Friday between 9:00 AM and 3:00 PM. Tours must be booked at least 48 hours in advance. Groups of up to 15 people can be accommodated. Email info@pallets-eco.com with your preferred date and group size.
Book via info@pallets-eco.comSales Consultations
Meet with a sales representative at our facility or your location to discuss pallet programs, pricing, and custom solutions. Consultations are available Monday through Friday and can be booked with as little as 24 hours notice. Bring sample products or packaging if you need custom sizing.
Book via sales@pallets-eco.comDesign Studio Sessions
Schedule a collaborative design session with our Custom Solutions Engineer to develop custom pallet specifications. Sessions include CAD modeling, material selection, and rapid prototyping. Allow 90 minutes for a full design consultation. Available Tuesday through Thursday by appointment.
Book via custom@pallets-eco.comVendor Site Visits
If you are interested in selling pallets to us, schedule a site visit so our purchasing team can evaluate your pallet supply. We will assess pallet types, condition, volumes, and logistics for pickup. Vendor site visits are scheduled within 5 business days of initial inquiry.
Book via vendors@pallets-eco.comInternational Inquiries
If you are shipping products internationally and need export-compliant pallets, our team has extensive experience with ISPM 15 requirements, customs documentation, and international logistics coordination. We produce heat-treated, stamped pallets that are accepted by customs authorities worldwide.
Our international services include ISPM 15 heat treatment and stamping, phytosanitary certificates, export packing lists tailored to destination country requirements, coordination with freight forwarders and customs brokers, and multi-language documentation in English, Spanish, and Mandarin. We have supplied export pallets for shipments to over 30 countries across North America, Europe, Asia, and South America.
For international inquiries, email export@pallets-eco.com with your destination country, pallet specifications, quantity, and shipping timeline. Our export coordinator will respond within one business day with a comprehensive quote including treatment, documentation, and delivery to your freight forwarder or port.
Insurance & Liability Coverage
All pallets transported by our fleet are covered under our commercial cargo insurance policy with a per-shipment limit of $100,000. Our general liability coverage is $2 million per occurrence and $5 million aggregate. Certificates of insurance are available upon request for clients who require them for their own compliance or procurement processes.
If pallets are damaged during transit by our fleet, we handle the claim process end to end. Report damage within 48 hours of delivery by emailing quality@pallets-eco.com with your order number, photos of the damage, and a description of the issue. Our quality team will review the claim within one business day and arrange replacement or credit. For third-party carrier shipments, we will assist in filing the claim with the carrier on your behalf.
Billing Support & Payment
Our billing team is available Monday through Friday from 8:00 AM to 4:00 PM PT. For invoice inquiries, payment status, or account questions, email billing@pallets-eco.com with your account number or invoice number. We accept company checks, ACH bank transfers, wire transfers, and all major credit cards. ACH setup requires a completed authorization form, which your account manager will provide.
Credit applications for net-30 or net-60 terms are processed within 3 to 5 business days. We require a completed credit application form, two business references, and authorization for a standard business credit check. Approved accounts receive invoiced billing with payment reminders sent at 15 days and 25 days. Late payments beyond 60 days may result in account hold until the balance is resolved.
Feedback & Complaints
Your feedback makes us better. Whether you want to share a compliment, suggest an improvement, or report a problem, we take every message seriously and have a clear process for handling it.
Submit Your Feedback
Email feedback@pallets-eco.com with your account number (if applicable), a detailed description of your experience, and any supporting documentation such as photos or invoice numbers. You can also submit feedback through the quote form on this page by selecting "Feedback" as your inquiry type.
Acknowledgment
You will receive an acknowledgment email within 4 business hours confirming that your feedback has been received and assigned to the appropriate department manager. The acknowledgment will include a reference number for tracking.
Investigation & Response
The assigned manager will investigate your feedback and respond with findings and proposed resolution within 2 business days for complaints and within 5 business days for general feedback. If additional time is needed, you will be notified with an updated timeline.
Escalation Process
If you are not satisfied with the initial response, you may escalate to the Director of Operations by replying to the response email with "ESCALATE" in the subject line. Escalated complaints are reviewed by senior leadership within 48 hours and receive a personal response from a member of our executive team.
What to Expect When You Contact Us
We take every inquiry seriously. Here is our step-by-step process from first contact to final delivery.
Submit Your Inquiry
Fill out our form, send an email, or contact a specific department. Include as much detail as possible about your pallet needs.
Receive Confirmation
You will receive an automatic confirmation email immediately. A team member will be assigned to your inquiry within 2 hours during business hours.
Get Your Quote
Your dedicated contact will respond with a detailed, no-obligation quote, including pricing, delivery timeline, and any relevant specifications or certifications.
We Deliver
Once you approve, we schedule production or pull from inventory, coordinate delivery logistics, and get your pallets to you on time, every time.
Response Time Guarantees
Instant
Automated confirmation email
4 hrs
Sales & logistics inquiries
24 hrs
General & all other inquiries
48 hrs
Custom design consultations
Emergency & After-Hours Service
We understand that supply chain emergencies do not always happen during business hours. If you have an urgent pallet need outside of our regular hours (Monday through Friday 7AM-5PM, Saturday 8AM-12PM), we offer a dedicated after-hours email response process.
Send your request to urgent@pallets-eco.com with "URGENT" in the subject line. After-hours emails to this address are monitored by our on-call operations manager, who will respond within 2 hours. Depending on the situation, we may be able to arrange same-day or next-morning service for customers within the Portland metro area.
After-hours service may incur additional fees. Our on-call manager will provide transparent pricing before any work begins.
After-Hours Quick Reference
Urgent Email
urgent@pallets-eco.comResponse Time
Within 2 hours of email receipt
Coverage
Evenings, weekends, and holidays
Pricing
Transparent fees quoted before work begins
How Can We Help You?
Whether you are looking to place a large order, become a vendor, join our team, or feature us in the press, we have a dedicated point of contact for you.
Bulk Order Inquiries
Planning a large order of 1,000+ pallets? Our bulk sales team offers volume discounts, custom scheduling, dedicated account management, and priority fulfillment. We regularly handle orders ranging from 1,000 to 50,000+ pallets per month.
Email sales@pallets-eco.comVendor & Supplier Inquiries
Have pallets to sell? We are always looking to expand our sourcing network. Whether you are a manufacturer with excess pallets, a warehouse clearing out inventory, or a pallet broker, we offer competitive buyback pricing and convenient pickup service.
Email vendors@pallets-eco.comCareer Inquiries
Interested in joining the Pallets Eco team? We are always looking for talented individuals who share our passion for sustainability. Send your resume and a brief cover letter, and our HR team will respond within five business days.
Email careers@pallets-eco.comMedia & Press
Members of the media are welcome to reach out for press kits, executive interviews, facility tour arrangements, sustainability data, or company background information. Our marketing and community manager will coordinate your request.
Email press@pallets-eco.comWhy Partner With Pallets Eco
When you reach out to us, you are connecting with a team that genuinely cares about your success and the health of the planet. Here is what sets us apart.
Quick Response
We respond to every inquiry within 24 hours during business days. Sales and logistics inquiries receive a response within 4 hours. Your time matters, and we prioritize getting you the information you need fast.
Expert Advice
Our team has decades of combined experience in the pallet industry. We can help you find the right pallet type, grade, quantity, and delivery schedule for your specific needs. No question is too technical or too basic.
Custom Solutions
No two businesses are the same. We work closely with you to create tailored pallet solutions that align with your budget, volume, sustainability goals, and industry-specific requirements.
No Obligation Quote
Get a free, no-pressure quote for any of our services. We believe in transparent pricing with no hidden fees, so you can make informed decisions with confidence.
Contact FAQ
Quick answers to the most common questions about reaching us and working with our team.
How quickly will I hear back after submitting a form?
Sales and logistics inquiries are answered within 4 business hours. All other inquiries receive a response within one business day. If you mark your message as urgent, our team will prioritize it accordingly.
Can I visit your facility in person?
Absolutely. We welcome facility tours at our Portland headquarters by appointment. Tours typically last 45 to 60 minutes and include our inspection floor, recycling operations, quality lab, fleet garage, and custom design studio. Email us at info@pallets-eco.com to schedule a visit.
What information should I include in my quote request?
For the fastest and most accurate quote, include the type of pallets you need (wood, plastic, etc.), the quantity, your preferred grade (A, B, or C), any special requirements like heat treatment or custom sizing, your delivery location, and your desired timeline.
Do you work with businesses outside the five states you regularly serve?
Yes. While our regular service footprint covers Oregon, Washington, California, Colorado, Idaho, and Texas, we can fulfill one-off orders and arrange third-party logistics for customers anywhere in the continental United States. Contact us to discuss your specific needs.
Is there a minimum order size?
There is no strict minimum order. We serve businesses of all sizes, from startups needing a few dozen pallets to enterprise clients ordering tens of thousands per month. That said, delivery fees for very small orders may be proportionally higher. Our sales team will explain all costs upfront.
How do I become a pallet supplier or vendor for Pallets Eco?
We are always interested in sourcing pallets from local businesses, manufacturers, and warehouses. Email vendors@pallets-eco.com with details about the types and volumes of pallets you have available, and our purchasing team will evaluate the opportunity and respond within two business days.
Do you offer emergency or same-day service?
We offer expedited service for urgent situations during business hours. While same-day fulfillment depends on product availability and your location, we can often accommodate rush requests within the Portland metro area. Email urgent@pallets-eco.com with "URGENT" in the subject line for time-sensitive needs.
Can I set up a recurring pallet delivery schedule?
Yes, many of our clients operate on recurring delivery programs with weekly, biweekly, or monthly schedules. Recurring orders come with volume pricing discounts, dedicated account management, and priority scheduling. Our sales team will work with you to design the right program.
What is the best way to submit a damage claim?
If pallets arrive damaged or do not meet their stated grade, email quality@pallets-eco.com with your order number, photos of the damaged pallets, and a brief description of the issue. Our quality team will review your claim within one business day and arrange replacement or credit.
Do you offer tours for school groups or educational organizations?
Yes, we host STEM field trip days for school groups and welcome visits from trade schools, community colleges, and sustainability-focused organizations. Educational tours are free of charge and can be customized to focus on recycling science, logistics, engineering, or environmental impact. Email info@pallets-eco.com to schedule.
Have a question not listed here?